Support
How can we help?
Set up the board
Installing on a Raspberry Pi, config.yaml, secrets and your first connection.
Connect your systems
Per system: the login to make, the rights it needs and how to check it works.
Connections guide →Who can do what
The four OIDC groups, fresh logins and what each part of the app needs.
Permissions →Report a problem
Found a bug or missing a feature? Email us and we will get back to you.
pidash@koper.cloud →Common questions
The app can't sign in to my board
The board needs a version with the /auth/app endpoints, and must be reachable at its public_url over HTTPS. Check that your OIDC client's redirect URI is <public_url>/auth/callback and that your account is in the board's users group.
I don't get push notifications
Push needs connections.apns in the board's config.yaml, with environment: production for App Store builds. In the app, open More › Settings and turn on “Critical alerts”. Check that quiet hours are not active.
A screen I expect is missing
Each screen appears once the board has the connection behind it: Incidents need OneUptime, Kubernetes needs a kubeconfig, Terminal needs Proxmox and the admins group. Run curl -s http://127.0.0.1:8080/api/connections on the Pi to see which connections work.
Terminal says the host key is not confirmed
The first time, or after a host's key changed, an admin confirms its SHA256 fingerprint in the app. Compare it with ssh-keygen -lf /etc/ssh/ssh_host_ed25519_key.pub on the host's console.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.